Frequently Asked Questions

Q. Why home care?

A. Home care is a desirable option for receiving home care services under the supervision of the patients physician. Returning to the comfort and security of one's home and family for health care can promote quicker recovery and improve the quality of life for both the client and provider. Also, the rising cost of medical care can cause financial hardship to a patient and family. An alternative is “at home” care. It's cost effective, convenient and we feel that patients recover faster in familiar surroundings.  

Q. How do I get personal assisted services?

A. For information in determining qualification for personal assisted services contact Excellent Care Management for free consultation.

Q. Who pays for home health care?

A. Most health insurance companies, federally supported agencies, HMO's, PPO's, private pays, and workers compensation cover home health care. Excellent Care Management will verify the coverage for the patient as well as fill out and submit all the necessary forms for insurance billing. The paperwork is one less thing the patient has to worry about. Also, Excellent Care Management is a preferred provider for many insurance companies, and arrangements can be made with other companies to obtain approval for the care that is needed. Each policy provides different coverage, and Excellent Care Management's staff can check your insurance for you in order to determine what coverage is available.

Q. What if I have a problem at night or on the weekend?

A. Excellent Care Management has registered nurses, supervisors, and over 500 care attendants that offer coverage 24 hours a day, 7 days a week to assist our clients.

Q. What if I need assistance but do not medically qualify for home health services?

A. Excellent Care Management offers private duty services for patients who may need assistance with general activities of daily living such as bathing, personal hygiene, medications management, meal preparation, laundry, light housekeeping. For more detailed information on these services contact EXCELLENT CARE MANAGEMENT.

Q. Do you check the background of your employees?

A. Yes. We conduct a thorough criminal history check and a medical misconduct on all employees. Some of our healthcare providers are CPR certified. EXCELLENT CARE MANAGEMENT provides in-service training and tests all of our home care providers. In addition, EXCELLENT CARE MANAGEMENT home care providers are supervised by a field supervisor.

Q. WHO WILL NEED HOME HEALTH CARE?

• Patients who need short term assistance after discharge from the hospital.
• Chronically ill, terminally ill, or permanently disabled who wish to remain at home.
• Older adults, who due to illness or disability, need assistance in their home.
• Family respite, to provide short-term relief for family members caring for a patient or relative who is ill.

Q. Are there Excellent Care Management employees available in my area; if not, where are they based?

A. Excellent Care Management provides services in 33 counties in Southeast Texas . We employ approximately 700 people from all over the region. The home care staff coming to your home will most likely be from within your community or a surrounding area.

Q. Can the Excellent Care Management staff take me shopping, pick up my medicine, go out to eat with me, etc?

A. Yes. We can provide transportation services. Medicare and Medicaid do not pay for Excellent Care Management to take you, but Medicaid will allow us to do shopping and errands for you. If you are paying privately, we can transport you for errands, doctor appointments or other outings.

Q. How will having this service keep my family member out of a nursing home?

A. Our goal is to help people stay as independent as possible for as long as possible in the comfort of their home. We can do this by assessing all needs and then working to meet those needs—whether that need is to have someone with them while a family caregiver works, a need for medication supervision, an aide to help with personal care, or a housekeeper to help them maintain a clean and safe environment. The ways Excellent Care Management can help are many, and the services are tailored to meet the individual needs. Whether you require a few hours a week or round-the-clock care, we are here to help meet those needs. As needed, we maintain contact with all physicians involved with the patient's care. Most everyone is more comfortable in their own home with their own schedule. We are committed to helping achieve this comfort.